The Hope Center Empowerment Coordinator (EC) is responsible for providing services to individuals serviced via the Hope Center and Care Management. The EC is responsible for providing individual and group services that are in alignment with the mission and vision of BFNC and will perform in accordance with system-wide competencies and behaviors. This is a Full-Time, Exempt Position.

Reporting Relationship
The Hope Center Empowerment Coordinator reports to the Hope Center Director.

Duties and Responsibilities

Intake, Screening and Assessment

  • Perform program screening and intake procedures including all required documentation, entering all data into applicable electronic health records.
  • Initiate contact with referral source within 24 hours of initial referral.

Coordination, Client Advocacy and Entitlement Support

  • Coordinate with interdisciplinary team to ensure appropriate delivery of services across departments.
  • Collaborate with team to address economic care issues and specific client needs.
  • Advocate for and assist clients in applying for public and health benefits including but not limited to; Social Security Benefits, SNAP, TANF, Public Assistance, Health Insurance, Medicaid, Medicare, payee-ship and other needed benefits as identified.
  • Facilitate and monitor client’s application, follow-up, recertification, emergency assistance and/or denial.
  • Assess and review Financial Plan of Care to identify gaps in care, trends to improve financial management skills and self-sufficiency goals/ outcomes; works with members and the interdisciplinary care plan team to adjust plan of care.
  • Provide care management services to a case load of 25 clients on an ongoing basis.
  • Provide backup case management assistance during times of staff transition or extended absence.
  • Maintain monthly Health Home service contacts, assessments and care plans in multiple data systems as required by Health Homes.
  • Promote the appropriate use of clinical resources in order to improve the quality of care and client satisfaction.

Education and Empowerment Support

  • Provide long and short term financial coaching with clients to assist with budgeting, credit repair, and financial management, access to financial services and linkage to identified community services.
  • Promote the appropriate use of financial resources in order to improve the quality of care and member satisfaction. Generate reports in accordance with department goals.
  • Facilitate monthly economic empowerment workshops in person and virtually.

Outreach & Community Engagement

  • Maintain professional relationships with external stakeholders, such as local, state, and federal systems, attorneys and community resources.
  • Utilize multiple outreach mechanisms to engage and educate target populations about BFNC programs, agency wide initiatives and Hope Center services.

Training, Certifications & Meetings

  • Participate in training or certification processes as needed including but not limited to:
    • HUD Housing Counselor and Financial Educator certification
    • agency electronic health systems
    • IRS VITA certification exams to Basic Level and cultural competency
  • Actively participates in supervision/staff/team meetings.

Tax Support, Preparation & Services

  • Acquire full working knowledge of BFNC Hope Center Free Tax (VITA) Preparation Services.
  • Train local volunteers in the Hope Center Financial Coaching curriculum.
  • Address Hope Center client questions about corona-virus-related tax relief and Economic Impact Payments (EIP).
  • Determine which Hope Center clients are eligible for EIP and have not received EIP payments.
  • Assist with tax season ramp-up and provide tax preparation services as needed throughout tax season for Hope Center clientele.
  • Assist in efforts to enhance the quality of the program to improve tax client experience and engagement with Hope Center financial tools, education and resources.

Education, Experience, and Training:

  • Minimum requirement: Bachelor’s degree in Social Work or related field and have at least 3-5 years of experience in human services. Master’s degree in social work or related field and 1 year human service experience preferred.
  • Experience providing care to adults, persons with mental illness, chemical dependency, developmental disabilities, senior populations and a chronic medical condition is preferred.
  • Strong written, verbal and interpersonal skills.
  • Working knowledge of financial literacy, education, and empowerment perspectives.
  • Must have car and a valid NYS Driver’s License and pass a criminal background check.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization

BFNC, Inc. is a non-profit, non-discriminatory, Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for disabilities.

How to Apply:

1) Please download the BFNC Employment Application Form here. (You will need Adobe Reader)
2) Fill out the application completely.

  • Attach it with your cover letter and resume. Please be sure to include the position you are applying for
    in the subject of your email/fax or cover letter.

3) Email, Fax, or mail your application and resume to:


  • Fax: 716-856-1432
  • Mailing Address:
    BFNC Inc.
    Attn: Human Resources
    97 Lemon St.
    Buffalo, NY 14204

To apply for this job email, fax or mail your details to BFNC.