Buffalo Federation of Neighborhood Centers
716.856.0363

Job Descriptions

Date posted: 3/31/17

Residential Services Senior Residence Counselor


Position Overview
Senior Residence Counselors are directly responsible to the Director of Residential Services for overall client care and facility maintenance within assigned residence sites. Senior Residence Counselors have primary responsibility for supervision of direct care staff and for development, implementation and review of Individual Service Plans.

Reporting Relationships
The Senior Residence Counselor reports directly to the Director of Residential Services

Duties and Responsibilities
  • Facility operation and maintenance Assure that standards of housekeeping, maintenance, health, safety and general appearance of the residence are met; inspect facilities on a regular basis and report necessary repairs and equipment replacement in a timely manner
  • Prepares for Office of Mental Health site visits, by ensuring that sites and charts are in audit ready condition at all times.
  • Implement Agency medication administration policy and procedure
  • Implement fire safety procedures including monthly, unannounced fire drills
  • Review daily notes on a routine and regular basis
  • Promptly report any identified problems to the Director of Residential Services
  • Assure that the rights and dignity of residents are maintained at all times; assure that resident grievances are processed in a timely manner
  • Orient new residents; assist in the completion of related paperwork, including but not limited to: Housing and Fee for Service Agreements, public entitlements applications and financial summaries,
  • Develop and implement Individual Service Plans in cooperation with direct care staff; assist staff in working with residents toward identified goals; regularly and routinely document resident progress  toward goals in accordance with Agency policy
  • Assist with management of resident discharges; complete and submit related paperwork, including but not limited to discharge summaries and financial summaries, as directed
  • Develop and maintain effective working relationships between and among residence staff and other service providers
  • Assure timely reporting and review of untoward incidents and events; participate on Agency Untoward Incident Special Review Committee
  • Participate in regular and unplanned case reviews, and on Utilization Review Committee
  • Initiate emergency procedures when indicated, including utilization of police, Crisis Services and other emergency personnel, as appropriate
  • Plan and implement resident activities, in cooperation with residents and direct care staff
  • Direct menu planning, food shopping and meal preparation, in cooperation with residents and direct care staff
  • Staff Supervision:  Assures necessary and appropriate coverage at all times Assign and coordinate daily tasks for subordinate staff, including but not limited to the areas of resident activities, nutrition, housekeeping and implementation of ISP goals
  • Complete written performance evaluations of subordinate staff in accordance with Agency policy.  Provide ongoing feedback to subordinate staff regarding work performance; provide guidance to staff in identifying areas of substandard performance and in developing a plan for corrective action, where applicable
  • Schedule and conduct regular staff meetings
  • Assist with collection of program statistics
  • Participate in Administrative and Supervisory meetings, as directed
  • Perform other duties as assigned
Requirements
  • Must be a QMHP: Master’s Degree in Human Services related fields with a minimum of 1 year of experience OR Bachelor’s Degree in Human Services related fields with a minimum of 3 years of experience providing care to persons with mental illness, chemical dependency, developmental disabilities or a chronic medical condition.
  • At least 1 year of supervisory experience
  • Leadership or supervisory experience preferred
  • Must have use of an automobile and valid driver’s license with evidence of good driving record
  • Must have a flexible schedule
  • Must undergo and pass a criminal background check
Other Knowledge/Skills/Abilities
  • Ability to work independently and initiate change
  • Possess an even temperament
  • Have strong organizational and time management skills
  • Work effectively within a team setting
  • Have strong data management and analysis skills
  • Have superior interpersonal skills in collaborating with other providers and consumer centered community support systems
  • Have superior conflict resolution skills
  • Value cultural difference, collaborative efforts, and person-centered services
  • Demonstrate excellent verbal and written skills
  • Strong negotiation, judgment, problem solving and time management skills are essential to success at this position
 
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.
 
 

Community Housing (CHP) Case Manager

The Community Housing Case Manager provides support services to participants in a scattered site apartment program, where persons with mental disabilities/developmental disabilities reside. This is a Full-Time, Non-Exempt Position.

Reporting Relationship
The Community Housing Case Manager (CHCM) reports directly to the Community Housing Coordinator.

Duties and Responsibilities

  • Advocate for consumers; link consumers to community services;
  •  Monitoring of consumers for levels of adjustment to community living;
  • Assist with dissemination of information about the agency to community providers, consumers and advocates;
  •  Engage program participants for purposes of developing rapport and building trust;
  • Locate appropriate rental units in neighborhoods; assist with contacting landlords and negotiating lease agreements;
  • Maintain an updated list of landlords with available apartment units for rental;
  • Negotiate rental subsidies, start-ups based on consumer need and resources, consistent with program guidelines and approved budget caps;
  • Conduct apartment set-ups, especially focusing on assisting consumers with becoming acclimated to their new environment
  • Continuously monitor and assess consumers adjustment to their apartment and the surrounding community;
  • Assist participants to develop or enhance skills necessary to live successfully in the community, including: awareness of rights, self-advocacy, and verbal negotiation, problem-solving, money management, housekeeping, personal hygiene, community mobility, shopping, nutrition management, leisure time activities. 
  • Assist in resolving consumer conflicts with neighbors and/or landlords;
  • Accompany consumers to medical appointments, as needed;
  • Maintain case records consistent with OMH, ECDMH and agency guidelines;
  •  Assists with admission and orientation of new residents; assure timely processing of all related paperwork.
  • Assure timely development and implementation of Individualized Service Plans and updates
  • Works with the Hope Center staff to assure continuity of residents’ entitlements through timely submission of required forms and documentation.
  • Resident discharges: develops discharge plan from time of enrollment, assure timely processing of related paper work, including but not limited to discharge summaries and financial summaries.
  •  Responsible for ensuring a proper discharge plan is in place and executed for discharged residents.
  • Develop effective working relationships with other service providers, including but not limited to clinic providers and vocational programs.
  • Assures timely reporting and review of untoward incidents and events in accordance to Justice Center regulations.
  • Report to the program supervisor, within 24 hours, any issue which may adversely affect a participant's well-being, i.e. arrested and incarcerated; missing consumer.
  • Regularly provides supervisors of pertinent information regarding the status of program participants;
  • Know and support agency and program vision, mission, goals, objectives, policies and plans;
  • Participate in revenue generation activities in support of the agency's programs, activities, services and operations;
  • Prepares and submits monthly, quarterly and annual reports on a timely basis.
  • Attend staff meetings, individual supervisory meetings, and other meetings and complete agency trainings, as required.
  • Assures that the rights and dignity of residents are maintained at all times; assure/assist that resident grievances are processed in a timely manner; if needed.
  • Perform other duties as assigned.
Requirements
  • Must be QMHP: Master’s degree in Social Work, or related Human Services Field ; or, Bachelor’s degree in Social Work or related  Human Services Associate’s Degree plus three (3) years full time experience working in Human Services; or High School Diploma and five(5) years full time work experience working in the Human Service Field.
  •  Minimum of One (l)year paid experience in direct service position to persons with handicapping Disabilities preferably in a residential setting
  • Must be computer literate(Word, Excel, Outlook);
  • Must have use of an automobile and valid driver’s license with evidence of good driving record.
  • Must have a flexible schedule
  • Must undergo and pass a criminal background check
Other Knowledge/Skills/Abilities
  • Ability to work independently and initiate change.
  • Possess an even temperament.
  • Have strong organizational and time management skills.
  • Work effectively within a team setting.
  • Have superior interpersonal skills in collaborating with other providers and consumer centered community support systems.
  • Have superior conflict resolution skills.
  • Value cultural difference, collaborative efforts, and person-centered services.
  • Demonstrate excellent verbal and written skills.
  • Strong negotiation, judgment, problem solving and time management skills are essential to success at this position.
 
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.


Community Residence Aide (CRA) Team Leader

Position Overview
The Team leader provides assistance to the Senior Residence Counselor in the day to day operations of the Community Residence, in addition to providing direct services to residents.
Reporting Relationships
The Team Leader reports directly to the Senior Residence Counselor
Duties and Responsibilities
  • Ensures that sites and charts are in audit ready condition at all times.
  • Implement Agency medication administration policy and procedure
  • Implement fire safety procedures including monthly, unannounced fire drills
  • Review daily notes on a routine and regular basis
  • Promptly report any identified problems to the Director of Residential Services
  • Assure that the rights and dignity of residents are maintained at all times; assure that resident grievances are processed in a timely manner
  • Assists the Senior Residence Counselor in the develop and implementation of  Individual Service Plans in cooperation with direct care staff; assist staff in working with residents toward identified goals; regularly and routinely document resident progress  toward goals in accordance with Agency policy
  • Works one to one or in groups to provide services to residents
  • Assist with management of resident discharges; complete and submit related paperwork, as directed
  • Develop and maintain effective working relationships between and among staff and other service providers
  • Assist in assuring timely reporting and review of untoward incidents and events; participate on Agency Untoward Incident Special Review Committee
  • Initiate emergency procedures when indicated, including utilization of police, Crisis Services and other emergency personnel, as appropriate
  • Assists with the planning and implementation of resident activities, in cooperation with residents and direct care staff
  • Provides coaching and training to staff related to service delivery, as directed by the Senior Residence Counselor
  • Identifies any deficiencies in record keeping practices
  • Perform other duties as assigned
Requirements
  • Qualified Mental Health Professional (QMHP) with Bachelor’s degree in Social Work, Human Services or related field plus one (1) year paid experience working with individuals with handicapping  disabilities; or, Associate's degree in Human Services plus three (3) years’ experience as above; or, High School diploma plus five (5) years’ experience as above
  • Able to demonstrate at least (1) one year of paid leadership experience
  • Evidence of commitment, sensitivity and creativity in working with and for individuals with handicapping disabilities
  • Experience in developing service plans and conducting assessments
  • Must have a flexible schedule
  • NYS Driver's license with evidence of good driving record and reliable transportation
  • Must have use of a reliable automobile
  • Must undergo and pass a criminal background check
Other Knowledge/Skills/Abilities
  • Ability to work independently and initiate change
  • Possess an even temperament
  • Work effectively in a team setting
  • Be comfortable with and patient with working with individuals with mental health diagnosis’
  • Maintain superior interpersonal skills when communicating with other providers
  • Value cultural difference, collaborative efforts, and person-centered services
  • Demonstrate excellent verbal and written communication skills
  • Possess strong negotiation, judgment, problem solving and time management skills
 
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.
 

Community Residence Aide (CRA)

Position Overview
Community Residence Aide staff are responsible to the Senior Residence Counselor for direct instruction and support of residents in developing daily living skills and in adjusting to community living.  The position is 40 hours per week.
Reporting Relationships
Reports to the Senior Residence Counselor
Duties and Responsibilities
  • Ensure that the rights and dignity of residents are maintained at all times
  • Assist residents, through supportive counseling and direct instruction, in adjusting to the residence and surrounding community, and in developing independent living skills. 
  •  Implement the Agency medication policy and procedure, including charting by shift of all scheduled administrations or lack thereof.
  •  In cooperation with residents, plan and implement social and recreational activities.
  • Transport clients to programs, activities and appointments, as appropriate.
  •  In cooperation with the Senior Residence Counselor,                  work with assigned residents to implement Individual Service Plans (ISP) goals.
  •  Participate in case review and treatment planning meetings, as directed.
  •  Promptly report any observed changes in residents' behavior or medical condition.
  •  Complete and submit incident reports in a timely manner, in accordance with Agency and Justice Center policy.
  •  Manage crisis situations, as necessary, including calling police or other emergency    personnel, administering first aid, or other appropriate interventions.
  • Assist in linking clients with needed community resources, particularly in the areas of health and dental care, mental health care, education, job training, and socialization, as directed; promptly report any problems with service linkages to the Senior Residence Counselor.
  • Complete daily notes and progress in a timely manner, in accordance with Agency policy via computer.
  • Promote a positive image of the residence and the Agency to neighbors and the community.
  • Attend staff meetings and in-service training sessions, as required.
  •  Assist with facility maintenance, including but not limited to housekeeping, yard work, van  washing and general errands, as directed.
  •  Perform other duties as assigned. 
Requirements
  • QMHP preferred: Master’s Degree in Human Services related fields with a minimum of 1 year of experience OR Bachelor’s Degree in Human Services related fields with a minimum of 3 years of experience providing care to persons with mental illness, chemical dependency, developmental disabilities or a chronic medical condition.
     
  • Leadership or supervisory experience preferred.
     
  • Must have use of an automobile and valid driver’s license with evidence of good driving record.
  • Must have a flexible schedule; nights, over nights, weekends and holidays
  • Must undergo and pass a criminal background check
Other Knowledge/Skills/Abilities
  • Ability to work independently and initiate change.
  • Possess an even temperament.
  • Have strong organizational and time management skills.
  • Work effectively within a team setting.
  • Must have good computer skills.
  • Have superior interpersonal skills in collaborating with other providers and consumer centered community support systems.
  • Have superior conflict resolution skills.
  • Value cultural difference, collaborative efforts, and person-centered services.
  • Demonstrate excellent verbal and written skills.
  • Strong negotiation, judgment, problem solving and time management skills are essential to success at this position.
 
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.
 

Community Residence Aide-Relief (CRA-Relief)

Position Overview
Community Residence Aide Relief staff are responsible to the Senior Residence Counselor for direct instruction and support of residents in developing daily living skills and in adjusting to community living. Relief staff are hourly employees that cover shifts in the residences in the event that shift coverage is needed; hours are not guaranteed.
Reporting Relationships
Reports to the Senior Residence Counselor
Duties and Responsibilities
  • Ensure that the rights and dignity of residents are maintained at all times
  • Assist residents, through supportive counseling and direct instruction, in adjusting to the residence and surrounding community, and in developing independent living skills.  
  •  Implement the Agency medication policy and procedure, including charting by shift of all scheduled administrations or lack thereof.
  •  In cooperation with residents, plan and implement social and recreational activities.
  • Transport clients to programs, activities and appointments, as appropriate.
  •  In cooperation with the Senior Residence Counselor,                  work with assigned residents to implement Individual Service Plans (ISP) goals.
  •  Participate in case review and treatment planning meetings, as directed.
  •  Promptly report any observed changes in residents' behavior or medical condition.
  •  Complete and submit incident reports in a timely manner, in accordance with Agency and Justice Center policy.
  •  Manage crisis situations, as necessary, including calling police or other emergency    personnel, administering first aid, or other appropriate interventions.
  • Assist in linking clients with needed community resources, particularly in the areas of health and dental care, mental health care, education, job training, and socialization, as directed; promptly report any problems with service linkages to the Senior Residence Counselor.
  • Complete daily notes and progress in a timely manner, in accordance with Agency policy via computer.
  • Promote a positive image of the residence and the Agency to neighbors and the community.
  • Attend staff meetings and in-service training sessions, as required.
  •  Assist with facility maintenance, including but not limited to housekeeping, yard work, van  washing and general errands, as directed.
  •  Perform other duties as assigned.
Requirements
  • QMHP preferred: Master’s Degree in Human Services related fields with a minimum of 1 year of experience OR Bachelor’s Degree in Human Services related fields with a minimum of 3 years of experience providing care to persons with mental illness, chemical dependency, developmental disabilities or a chronic medical condition.
  • Leadership or supervisory experience preferred.
  • Must have use of an automobile and valid driver’s license with evidence of good driving record.
  • Must have a flexible schedule; nights, over nights, weekends and holidays
  • Must undergo and pass a criminal background check
Other Knowledge/Skills/Abilities
  • Ability to work independently and initiate change.
  • Possess an even temperament.
  • Have strong organizational and time management skills.
  • Work effectively within a team setting.
  • Must have good computer skills.
  • Have superior interpersonal skills in collaborating with other providers and consumer centered community support systems.
  • Have superior conflict resolution skills.
  • Value cultural difference, collaborative efforts, and person-centered services.
  • Demonstrate excellent verbal and written skills.
  • Strong negotiation, judgment, problem solving and time management skills are essential to success at this position.
 
 
 
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.
 

Community Housing Program (CHP) Housing Specialist

The CHP Housing Specialist provides support services to participants in a scattered site apartment-based program, where persons with mental disabilities/developmental disabilities reside.   This is a Full-Time, Non-Exempt Position.

Reporting Relationships
The CHP Housing Specialist reports directly to the Community Housing Program Coordinator
Duties and Responsibilities
  • Advocate for consumers; link consumers to community services;
  •  Engage program participants/consumers for purposes of developing rapport and building trust;
  • Assist CHP case managers with locating appropriate rental units in neighborhoods; assist with contacting landlords and negotiating lease agreements, 'where ' appropriate.
  • Assist CHP Case Managers in apartment set-ups, especially focusing on assisting consumers with becoming acclimated to their new environment
  • Continuously monitor and assess consumers adjustment to their apartment and the surrounding community;
  • Assist participants to develop or enhance skills necessary to live successfully in the community, including: awareness of rights, self-advocacy, and verbal negotiation, problem-solving, money management, housekeeping, personal hygiene, community mobility, shopping, nutrition management, leisure time activities. 
  • Accompany consumers to medical appointments, as needed;
  • Accompany and assist consumers with shopping in the community, assisting with diet recommendations and special needs;
  • Maintain case records consistent with OMH, ECDMH and agency guidelines;
  • Report and document significant events/incidences, in a timely manner and consistent with agency and Justice Center policy procedure and protocol.
  • Regularly inform the program supervisor of the status of program participants;
  • Report to the program supervisor, within 24 hours, any issue which may adversely affect a participant's well-being, i.e. arrested and incarcerated; missing consumer.
  • Know and support agency vision, mission, goals, objectives, policies and plans;
  • Know and support program(s) goals, objectives, policies, procedures and protocols;
  • Represent the agency as directed;
  • Assist CHP case managers with regular scheduled housing inspections; as needed
  • Attend staff meetings, individual supervisory meetings, training programs and other meetings, as directed.
  • Assist CHP case managers with delivering consumer specific services to participants; as needed
  • Assures that the rights and dignity of residents are maintained at all times; assure/assist that resident grievances are processed in a timely manner; if needed.
  • Perform other duties as assigned.
Requirements
  • QMHP preferred : Master’s degree in Social Work, or related Human Services Field ; or, Bachelor’s degree in Social Work or related  Human Services  or, Associate's degree in Human Services plus three (3) years full time experience working in Human Services; or High School Diploma and five(5) years full time work experience working in the Human Service Field. Candidates who do not have the preferred educational qualifications will be considered based on significant experience with the population.
  •  Minimum of One (1) year paid experience in direct service position to persons with handicapping Disabilities preferably in a residential setting
  • Must be computer literate (Word, Excel, Outlook);
  • NYS Driver’s license with evidence of good driving record, personal reliable transportation
  • Must undergo and pass a criminal background check
Other Skills/Abilities
  • Ability to work independently and initiate change
  • Possess an even temperament
  • Have strong organizational and time management skills
  • Work effectively within a team setting
  • Have superior interpersonal skills in collaborating with other providers and consumer centered community support systems
  • Value cultural difference, collaborative efforts, and person-centered services
  • Demonstrate excellent verbal and written skill
  • Strong negotiation, judgment, problem solving and time management skills are essential to success at this position.
 
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.